TIAG

Privacy Policy

Effective: October 23, 2026 · Version: 2026-10-23

Who is responsible. The business named for the site or service you use (see the table in the Terms of Service): Haven Permaculture LLC for Haven, the design engine and My Haven; Lulu's Garden for TIAG (a community program operated by Lulu's Garden), Independence Series and the Lulu's Garden shop. Contact: Haven: jamon@havenpermaculture.com · TIAG, Independence and Lulu's Garden: support@tiagcommunity.com · Legal mailing address: 1112 Tinsman Ave, Trenton, MO 64683.

The short version:

• We collect what we need to run your account and deliver what you asked for.
• We never sell your personal information.
• You can delete your data.

1. What we collect

• You give us:
  • name, email, phone and mailing address;
  • property location, boundaries, photos, intake answers, and household details you choose to share;
  • messages, community posts and map visibility choices;
  • ambassador payout and tax details.
• Created when you use the services:
  • account and sign-in records;
  • orders and purchase history;
  • reports, maps and designs produced for your property;
  • email opens and clicks;
  • device, browser, IP address and basic usage logs;
  • cookies needed to keep you signed in.
• From others:
  • public property data (elevation, soil, climate, flood, parcels);
  • payment confirmations from processors (we never see or store full card numbers);
  • referral information when an ambassador refers you.

2. How we use it

• To deliver and support what you bought or requested, and to produce reports and designs.
• To run accounts, the community, the Globe map (only as you choose) and the app.
• To send onboarding, service, educational and marketing emails, automatically. Every marketing email has a one-click unsubscribe.
• To prevent fraud and abuse, keep systems secure, keep tax and accounting records, and comply with the law.
• To improve the services. Anonymized project use is covered in the Terms of Service, section 7.

3. Who we share it with

We share personal information only with service providers who help us run the services and are bound to protect it. Examples:

• hosting and storage (Cloudflare);
• payments (Stripe, Shopify);
• email delivery (Kit);
• workspace and files (Google);
• forms (Typeform);
• project management.

We also share it if the law requires, to protect rights and safety, or with a successor or affiliate if the business is reorganized (for example, into a parent company). We do not sell or rent personal information, and we do not share it for cross-context behavioral advertising unless you opt in where required.

4. Your choices and rights

• Unsubscribe from marketing emails anytime with the one-click link.
• Access or correct your information from your account, or by emailing the contact address above.
• Map and community visibility are yours to set and change.
• Delete your data: see section 5.
• Depending on where you live, you may have more rights: to know, delete, correct, opt out or appeal. Email us and we will respond as the law requires. We will not discriminate against you for using these rights.

5. Deleting your account and data (My Haven and TIAG accounts)

This is exactly how deletion works:

1. Request it. In your account settings, type DELETE MY DATA to confirm.
2. 72-hour safety window. If you, or anyone with your sign-in, signs in within 72 hours, the request is cancelled.
3. Account closes. After 72 hours with no sign-in, your account closes and you lose access.
4. 30-day archive. Your data is held in a closed archive for 30 days, in case of error or fraud.
5. Deleted for good. After 30 days, your data is permanently deleted, including your engine reports and designs.
6. What we keep: payment and tax records (amounts, dates, invoices) for as long as tax and accounting law requires (generally up to 7 years); acceptance records of these terms; and anything we must keep to resolve a dispute or comply with the law. Anonymized portfolio versions made under the Terms of Service contain no personal information and are not affected.

6. Security

We use reasonable safeguards: encrypted connections, access controls, private storage, and sign-in codes and PINs. No system is perfectly secure. Keep your sign-in private.

7. Children

The services are for adults (18+) and are not directed at children under 13. We do not knowingly collect personal information from children under 13.

8. Data location and retention

Data is stored and processed in the United States. We keep it while your account is active and as described in section 5, then delete or anonymize it.

9. Changes

We'll post updates here with a new version and date. If a change is material, we'll tell active members by email.