TIAG

Terms of Service

Effective: October 23, 2026 · Version: 2026-10-23

These Terms of Service ("Terms") are a binding agreement between you and the business that runs the site, app or service you are using (the "Company", "we", "us"):

"Company" includes its owners, members, managers, employees, contractors, designers, affiliates, partners and collaborators. Legal mailing address: 1112 Tinsman Ave, Trenton, MO 64683. Contact: Haven: jamon@havenpermaculture.com · TIAG, Independence and Lulu's Garden: support@tiagcommunity.com.

1. Agreeing to these Terms

1.1 You must agree before anything is produced. No account is created, no report, map, design, course access or product is produced or delivered, and no purchase is completed until you check the box that says "I agree to the Terms of Service, the Disclaimer and the Privacy Policy." Checking that box, creating an account, submitting an intake, paying, or using any part of a service each means you accept these Terms, the Disclaimer, the Privacy Policy, and any terms shown on the page where you buy (together, the "Agreement"). 1.2 We keep a record of each acceptance: date, time, the version you accepted, and the account or email used. 1.3 If you do not agree, do not use the service. 1.4 You must be at least 18 years old and able to enter a binding contract. If you agree on behalf of a business or another person, you confirm you have the authority to bind them. 1.5 We may update these Terms. The version and date at the top show what is in force. Changes apply to purchases and uses after the change is posted. Continued use after a change is acceptance. For an active recurring membership, we will tell you by email before a material change takes effect.

2. What we provide, and what we do not

2.1 Education, mentorship and conceptual design only. The Company provides education, mentorship, analysis, assessments, reports and conceptual design. It does not build, install, excavate, engineer, survey, permit or supervise construction unless a separate written agreement signed by the Company expressly says so. 2.2 Everything is advisory. You decide what to build, how, when and by whom. 2.3 Read the Disclaimer. The Disclaimer is part of this Agreement. It explains that reports and designs are concepts and assessments only. Before any earthworks or water work, verify on site: Haven leads on-site verification together with your local USDA NRCS office or a licensed engineer. 2.4 Installable designs are produced only after the Company's own on-site verification. A concept or "LITE" package is a concept only.

3. Accounts

3.1 You are responsible for your account, your sign-in codes and PINs, and everything done under your account. Keep them private and tell us at once if you think someone else has used them. 3.2 You agree that the information you give us, including property location and boundaries, is accurate and that you have the right to share it. You confirm you own the property you submit, or have the owner's permission. 3.3 We may suspend or close an account that breaks this Agreement, abuses the service, or puts others at risk.

4. Purchases, memberships and payment

4.1 What you buy is what is described on the page where you buy at the time you buy. Prices and inclusions come from that page. Review them before paying. 4.2 All sales are final. Payment, or checking the agree box, is acceptance of this Agreement, including that all sales are final. 4.3 Recurring memberships and retainers renew automatically until cancelled. You can cancel anytime to stop future charges, after any minimum commitment shown at purchase. Cancel through the manage-membership link in your account, or by emailing the contact address above for that service. Access continues through the period already paid. 4.4 Engagements. A written proposal or engagement agreement covers scope, deliverables, fees and milestones for design engagements, and it controls if it differs from these Terms. Work outside the agreed scope needs a written change order first. Deposits and milestone payments are due as stated. 4.5 Taxes. Prices exclude taxes unless stated. You pay any taxes that apply. 4.6 Payment processing is handled by third parties such as Stripe and Shopify. Their terms also apply to payment. 4.7 Chargebacks. Before disputing a charge with your bank, contact us at the address above so we can resolve it. A chargeback filed without contacting us first is a breach of this Agreement. We may then suspend access and provide the dispute processor with your acceptance record.

5. Physical goods (the Lulu's Garden shop and any site that ships goods)

5.1 If we can't ship an order within the time stated on the product page (or 30 days if no time is stated), we will tell you, and you may cancel the order and have your payment returned, as federal law requires. 5.2 If an item arrives damaged, defective or not what you ordered, email us within 7 days of delivery with a photo, and we will send a replacement. Replacement is the only remedy. 5.3 Risk of loss passes to you when the carrier delivers the item. Live plants, seeds, bees, hives and animal products depend on handling, climate and care after delivery, and their survival is not guaranteed.

6. Digital content, reports and courses

6.1 Course access, recordings, workbooks, library items and engine reports are licensed to you, not sold. The license is personal, non-transferable and for your own household or property. 6.2 You may not copy, resell, share accounts, redistribute, publicly post, scrape, or use our content to build a competing product or train a machine-learning model. 6.3 The Company owns all copyright, trademarks and methods in its designs, reports, courses, software, the design engine, maps, templates and materials. You receive a license to use your deliverables for your own property.

7. Showcase, portfolio and use of your project (design clients)

7.1 Private showcase. Each design client may receive a private, PIN-protected showcase of their project inside My Haven. 7.2 Anonymized portfolio: you grant this by agreeing. You grant the Company a worldwide, perpetual, irrevocable, royalty-free license to create white-washed, anonymized versions of your project. That includes maps, designs, reports, photos of the land, and descriptions. The Company may use them in any way it sees fit, including with prospective clients, investors, partners and lenders, in training and education, in sales and marketing, on any website, app, social media, print or live event, and in any content published on the Company's behalf. 7.3 What we remove. Before any version is shared, we remove: your name and surname, contact details, the exact address, parcel lines and parcel IDs, coordinates, financial details, and photos in which people can be identified. Each project is named only by its bioregion or landscape and state (for example "Duck Creek, UT"). The Company reviews every public version before it is used. 7.4 You may ask us to leave out a specific detail, and we will consider any reasonable request. The license in 7.2 is part of every design engagement and is not otherwise revocable.

8. Ambassador program

8.1 The Ambassador program is one free referral program. Approved ambassadors earn the commission shown in the current Ambassador terms for qualifying referred purchases. When this draft was written, that was 10% on shop goods and 40% on the $27, $47 and $97 monthly memberships; the live program page controls. 8.2 No income claims. No ambassador may promise, state or imply any level of income or earnings. Ambassadors may not make health, legal, tax, engineering or results claims, may not spam, and may not bid on our brand names in ads. They must clearly disclose that they earn a commission (FTC Endorsement Guides). 8.3 Commissions are paid only on completed, non-disputed sales, after any holding period stated in the Ambassador terms. The Company may reverse commissions on chargebacks or fraud and may end an ambassador's participation at any time. 8.4 Ambassadors are independent and are not employees, agents or partners of the Company. They are responsible for their own taxes. A tax form (W-9) may be required before payout.

9. Emails and messages

9.1 By creating an account, requesting a free report, or buying, you agree that we may send you onboarding, service, account and educational emails automatically. Every marketing email includes a one-click unsubscribe link, and unsubscribing takes effect promptly. Service and account messages about something you bought may still be sent.

10. Acceptable use

You will not: break the law; infringe anyone's rights; upload malware; probe, overload or bypass the security of our systems; scrape or bulk-download content; impersonate anyone; harass members; post others' private information; or submit property data you have no right to share. In the community and on the Globe map, follow the posted community rules. Your visibility choices are yours, and you are responsible for what you post.

11. Third-party services and data

The services rely on third-party providers and on public data sources, such as public elevation, soil, climate, flood and parcel records. We don't control them and aren't responsible for their accuracy, availability or terms.

12. No warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, ALL SERVICES, REPORTS, DESIGNS, CONTENT, SOFTWARE AND GOODS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT AND UNINTERRUPTED SERVICE. The Company does not promise yields, the survival of plants or animals, water supply, cost savings, property value, permits or any particular result.

13. Assumption of risk and release

13.1 Land work carries real risk. Earthworks, swales, ponds and dams, water systems, structures, trees, animals, beekeeping, tools and machinery can cause injury, death and property damage. You voluntarily assume all risks of implementing, or choosing not to implement, any recommendation, whether you do the work yourself or anyone you hire does it. 13.2 To the fullest extent permitted by law, you release and forever discharge the Company from all claims, demands, losses, damages and liabilities of any kind, known or unknown, arising out of or related to the services, recommendations, deliverables or content, or to any work performed on your property.

14. Indemnity

To the fullest extent permitted by law, you will defend, indemnify and hold harmless the Company against any claim, loss, damage, fine, cost or expense (including reasonable attorney fees) brought by you or by any third party arising out of:

• your use of the services;
• the implementation of any recommendation;
• any work performed on your property;
• your content or data;
• your breach of this Agreement.

Third parties include your family, guests, tenants, neighbors, employees, contractors and any government body.

15. Limitation of liability

15.1 TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, CROPS, ANIMALS OR PROPERTY VALUE, EVEN IF ADVISED OF THEIR POSSIBILITY. 15.2 THE COMPANY'S TOTAL LIABILITY FOR ALL CLAIMS TOGETHER IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID THE COMPANY FOR THE SPECIFIC SERVICE OR PRODUCT GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). 15.3 Any claim must be filed within one (1) year after it arises, or it is permanently barred. 15.4 Some laws do not allow certain limits. Where they do not, the limits apply to the fullest extent the law allows.

16. Disputes: informal resolution, arbitration, class-action and jury waiver

16.1 Talk first. Before filing any claim, you agree to email a written description of the dispute to the contact address above and to try in good faith to resolve it for 60 days. 16.2 Binding individual arbitration. Any dispute not resolved informally will be settled by binding arbitration on an individual basis, administered by the American Arbitration Association under its Consumer Arbitration Rules, in Douglas County, Missouri, or by video. Either party may instead bring an individual claim in small-claims court. 16.3 CLASS-ACTION WAIVER. CLAIMS MAY BE BROUGHT ONLY IN YOUR INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. 16.4 JURY-TRIAL WAIVER. TO THE EXTENT ANY CLAIM PROCEEDS IN COURT, BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL. 16.5 The Company may seek an injunction in court to protect its intellectual property or to stop misuse of the services.

17. General

• Governing law: the laws of the State of Missouri, without regard to conflict-of-law rules, and the Federal Arbitration Act.
• Severability: if any part is unenforceable, it is limited to the minimum extent necessary and the rest stays in effect.
• Entire agreement: this Agreement, together with any signed proposal, is the whole agreement. A signed proposal controls on scope, fees and deliverables.
• No waiver: not enforcing a term is not a waiver.
• Assignment: you may not assign this Agreement. The Company may assign it, including to an affiliate or successor (for example, a parent company).
• Force majeure: we are not liable for delays caused by weather, natural events, illness, outages or other events beyond our control.
• Survival: sections 6, 7 and 12–17 survive the end of this Agreement.
• Notices: to you, by email to your account address; to us, by email to the contact address above and by mail to the legal mailing address above.